Refund Policy
Last updated: September 7, 2026.
Before campaign activation
If payment has been verified but a campaign has not yet been activated or testers assigned, you may request cancellation and a refund, subject to non-refundable payment-provider charges where applicable.
After campaign activation
Once tester assignment or campaign work has started, refunds are reviewed based on the work already delivered and the reason for the request. If TestTwelve is unable to deliver the purchased testing coordination service, we may provide a full or partial refund as appropriate.
Google decisions
A production-access rejection, request for additional testing or other decision by Google is not by itself grounds for a refund because TestTwelve does not control or guarantee Google’s review outcome.
How to request
Contact the support email shown on the main website and include your account email, app name and payment order/reference ID.